Blueprint: Transferring Customer Support Requests Between Facebook Pages
09/05/2018 Maintaining conversations between multiple channels is a difficult
challenge for customer support departments. Often companies launch
different Facebook pages to enable their audience(s) to find the right
type of engagement at the right time. However, this poses a problem when
your audience starts to ask questions on a Facebook page not related to
the purpose of that page.
A customer looking for support might visit your Facebook marketing page,
comment on an existing post, create a new post or...